Returns:
Returns are only
accepted for 30 days after the purchase for a
refund or exchange given the following
conditions.
1. New merchandise may be exchanged
or returned for refund with your original packing
slip subject to the conditions listed below.
homeaudio4u.com reserves the right to decline any
return or exchange where the product is not in
"like-new" condition. "Like-new" means the
complete product in the original carton with all
equipment, packaging, warranties, manuals and
accessories.
2. Return merchandise cannot be accepted
without a RETURN MERCHANDISE AUTHORIZATION. To
obtain a RETURN MERCHANDISE AUTHORIZATION (RMA)
please call homeaudio4u at 262-880-5457 or e-mail
orders@homeaudio4u.com.
homeaudio4u.com will NOT accept returns without a
Return Merchandise Authorization.
3. Customers are responsible for the
shipping cost of shipping items back to us. After
the merchandise is received a refund will be
credited. If you return a product as defective we
will test it. If we find that it is not defective
then a Restocking fee will be added. No restocking
fee will be added if the product is defective. To
view the conditions for the determinants of a
restocking fee please scroll down.
***ATTENTION***
homeaudio4u.com will NOT accept incomplete
returns.
A Restocking fee will be charged to all
returns until proved defective.
Why restocking fee? We do not want to
profit by selling low-quality products and
charging high restocking fees. However, restocking
fees become necessary in order for us to keep our
costs and prices down. A majority of customers
never return items. When items are returned in
non-resellable conditions, we have to sell them as
used and below costs. If not paid by those who
returned them, the additional costs had to be
"shared" by others, which we believe are not fair.
We choose to keep our prices down by charging a
restocking fee to non-defective, non-fault
returns. We try to keep the restocking fee as low
as possible and in line with the cost associated
with the return. Therefore, we have devised the
following rules to determine the restocking
fee:
Non-Returnable Items
The following items are not refundable even
if returned within the time limits:
• Shipping charge
• Any items that are defaced or physically
damaged by end-users. We reserve the right to
check the conditions of the returned items before
issuing a refund
• Any items that have the warranty
label/mark removed by customer that cannot be
verified as our products
• Any items that do not have a matching
serial number between the product and the original
receipt
• Any retail boxed items returned without
the original retail box, manual, or cable
set
Items with 0% Restocking
Fee
• No restocking fee for items that are
returned due to our shipping error or shipping
damage. We reserve the right to confirm the error.
• Manufacturer’s defect, non-working
items.
• Exchanges if the new item is at or above
the original retail price.
Items with 15% Restocking
Fee
• All items not previously
covered
A restocking fee is applicable whenever the
return is due to "Wrong item ordered," "Customer
does not like the product," "Item no longer
needed," or "Couldn't get it to
work."
